Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major one.
Changing you mind
If you change your mind after placing an order, we accept returns as long as the following conditions are met:
The item is returned in a perfect condition with the original packaging, with all pieces intact.
Proof of purchase e.g. receipt, order confirmation, packing slip, credit card statement, is provided to us.
A restocking fee may be charged for large items.
A refund will be applied to the card that was used to make the payment.
In the event that you change your mind and the item is unboxed or partially assembled, We would be unable to offer a refund so please take your time when making your choice to avoid any inconveniences at a later date. To return an item, please contact us.
If the item you purchased is faulty, does not match the description, or is not fit for the purpose specified, we will gladly assist you in repairing, replacing, or refunding the product. Please call us and have either your emailed order confirmation or packing slip for the product available to you. Our customer service representatives will take your information, the item details, and arrange for them to be replaced or repaired.
If a refund is preferred, please make sure to have your order confirmation or packing slip handy. A refund will be applied to the card that was used to make the payment.